Job Description

Public Trust: None

Requisition Type: Regular

Your Impact

Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defense’s mission to keep our country safe and secure.

Job Description

Computer Operator III

GDIT is seeking a Computer Operator III to support the Information Management Communication Services Program at Fort Novosel. AL. Operate as the first point of contact after the Army Enterprise Service Desk (Tier 1), addressing incidents and service requests involving end‐user devices and basic networking issues. Assist computer users and organizations. Provide technical help directly to computer users.

How a Computer Operator III will make an impact:

• Provide Tier 2 IT support, to both classified and unclassified networks, harmoniously integrating with the current approved Army ITSM system, ensuring all end‐user requests and incidents, that are not resolved by the Army Enterprise Service Desk, are efficiently addressed.
• Operate as the first point of contact after the Army Enterprise Service Desk (Tier 1).
• Provide customer support to address incidents and service requests involving end‐user devices and basic networking issues.
• Assist computer users and organizations.
• Provide technical help directly to computer users.
• Manage and resolve more complex incidents and service requests, which are escalated from (Tier 1), employing advanced troubleshooting and technical expertise.
• Execute technical troubleshooting across various end‐user devices, such as desktops, laptops, tablets, printers, and multi‐function devices.
• Install, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
• Resolves internal user problems and ensures correct operation of personal computers.
• Work with end-users of software and systems to provide technical support and assistance for their software, hardware, or technical problems including connection, slow performance, inability to access data, or inefficient programs.
• Guide customers through the recommended problem-solving steps
• Set up or repair computer equipment and related devices
• Install and train users on new hardware or software
• Inform team members and managers of major problems or of customers’ recurring concerns
• Elevate difficult cases that they cannot resolve to support technicians or a senior analyst and sometimes remotely take over the control of a user's computer. Prioritize a workload to ensure the most critical issues are resolved first and document standard support procedures that co-workers may follow.
• Maintains parts inventory and logs all service/repair activity.
• May perform system setups for new hires.

What you’ll need to succeed:

• Candidate will be required to obtain and maintain a secret security clearance to perform the duties of this position.
• At least 3 years of experience in IT/Computer Science or equivalent field
• Associate’s degree or equivalent experience
• Proven work experience as a Computer Operator
• Ability to work under pressure and manage time efficiently. 
• Ability to analyze customers’ computer problem to diagnose it and determine the cause
• Document customers’ descriptions of their computer problems
• Computer literacy and attention to detail.
• Can interface with a variety of personalities and rank and file employees.
• Dedicated to problem solving and process analysis.
• Ability to work in a group or alone.
• Knowledge of Microsoft Office Suite
• Excellent communications skills

Industry Certifications

• Microsoft 365 Certified: Endpoint Administrator Associate

• Microsoft training – - a low-level Microsoft certification required to be obtained

​ Timeline to obtain Microsoft Certification if not currently certified

• Prepare to test within 60 days of starting
• Retest at the 90-day period if needed
• ITIL v4 Foundations or higher -- ITIL Training certification meets this requirement Taking the exam is not a requirement. – Required within 30 days of start.

Certifications (IAT Level II)

One of the following:

• CCNA-Security                    
• CySA+
• GICSP
• GSEC
• Security+ CE
• CND

• Location: Customer Site

GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays

Work Requirements

Years of Experience

3 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Travel Required

None

Citizenship

U.S. Citizenship Required

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