Job Description

Under general supervision, the Host/Hostess is responsible for greeting and welcoming the residents and guests upon arrival into the dining room. The host/hostess sets up dining room, services the salad bar, and opens dining room and checks in residents for meals; may be required to rotate to waitperson roles, as needed; handles food in accordance with sanitary standards and recognized serving standards. Will work directly with the waitstaff/servers to ensure the flow of the dining room is maintained so that the waitstaff/servers and the back of the house are working efficiently and effectively. As a representative and team member of dining services, this position is expected to present oneself in a manner that reflects professionalism and ensures resident satisfaction in the dining department.

Schedule: 3:00 PM - 7:00 PM
Pay Range: $18.00 - 20.00

To be successful in the role, you would have:

• High school Level diploma, GED or equivalent knowledge or experience is preferred.
• Previous experience with elderly population, as a host/hostess or table waiting in a retirement setting preferred; any equivalent combination of training and experience which provides the required skills, knowledge and abilities.
• ServSafe or Food Handlers Certificate required.

Work Duties:

• Manages the flow at the dining room front entrance with the efficient and timely seating of the resident and guests;
• Monitors table rotation;
• Effectively manages the waitlist;
• Proficient on the Point of sales computer system (POS)
• Logs in each resident and guest in the POS for appropriate billing or tally of meals
• Effectively handles guest complaints in a positive and professional manner;
• Notifies supervisor on duty to resident concerns that need to be escalated;
• Answers telephones professionally and follows up with requests;
• Effectively communicates with the waitstaff/servers and bussers;
• As assigned works all shifts and holidays.
• Able to work in a high pace environment.
• Maintains front of house and kitchen sanitation requirements;
• Attends in-service training workshops and meetings as required;
• Understands and complies with all company safety policies, works safely, conducts work tasks safely and in compliance with the facility safety program, using designated safety equipment as required (personal protective equipment- PPE);
• Provides effective and courteous service to all residents, guests and co-workers;
• Performs additional duties as assigned.

What's in it for you? 

As one of the largest nonprofit owner/operator of senior living communities in the country, we are more than just a place to work. We are here to ensure that all we serve are provided with every opportunity to become their best selves as they define it, and this begins with YOU .

At HumanGood, we offer the opportunity to be part of something bigger than yourself on top of an incredible package of benefits and perks for our part-time and full-time Team Members that can add up to 40% of your base pay.

Full-Time Team Members:

• 20 days of paid time off, plus 7 company holidays (increases with years of service)
• 401(k) with up to 4% employer match and no waiting on funds to vest
• Health, Dental and Vision Plans- start the 1 st of the month following your start date
• $25+tax per line cell phone plan 
• Tuition Reimbursement
• 5 star employer-paid employee assistance program
• Find additional benefits here:

Part-Time/Per Diem Team Members:

• Medical benefits starts the 1 st of the month following your start date
• Matching 401(k)
• Tuition Reimbursement
• $25+tax per line cell phone plan 

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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